Job Information
Boehringer Ingelheim SPM Process Owner MyServices (ServiceNow) in Sant Cugat del Vallès, Spain
Join our dynamic team at the Centre of Excellence and Innovation for MyServices, we strive to optimize IT and transform the business, for this reason, we are looking for a Process Owner related to IT4IT ServiceNow core processes to join the team to contribute to the transformation globally through the capabilities offered from MyServices, passionate about understanding and consulting business needs, enabling the stakeholder community to implement them and continuously looking for further improvements.
As Strategic Portfolio Management (SPM) Process Owner you will have the chance to impact our entire ServiceNow platform in the strategic decisions on how to enable our colleagues in all Boehringer globally and your main duties will be owning the process and accountable for the efficiency, effectiveness, present and following of the results.
Our customers are the heart of our business, and the value we bring to the company is reflected through them. As key player in our team, you will play a crucial role in nurturing theres relationships. Join us and make a global impact!
Key Responsibilities:
Oversee and guide the product management backlog within the ServiceNow platform related to MyServices.
Work closely with the Product Owner of SPM to align the IT4IT processes with business objectives.
Define, implement, and improve IT4IT processes within the ServiceNow platform to optimize efficiency and effectiveness.
Collaborate with other team members to ensure the successful implementation of ServiceNow products.
Provide expert knowledge and guidance on the ServiceNow SPM product.
Continually monitor and analyze the effectiveness of the demand management process, making recommendations for improvements as necessary.
Requirements
Experience as process lead in a multinational corporation, coordinating a cross functional teams, in a virtual, international, and multicultural environment.
Experience implementing and improving ServiceNow products.
Proven experience with the ServiceNow platform, particularly the SPM product.
ITIL Foundations knowledge based on Service Management tools (ServiceNow)
Project Management and Agile Product set up experience.
Experienced in stakeholder management and process design, with a strong ability to prioritize and adapt quickly for continuous improvement.
Good soft skills like organization, teamwork, and active listening.
Able to work under pressure in a global and complex environment.
Excellent problem-solving skills and the ability to work independently and in a team.
Strong communication skills, with the ability to effectively communicate complex processes and concepts to non-technical team members.
Excellent spoken and written English.
Willingness and readiness to travel on demand.
#IamBoehringerIngelheim because…
We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:
Flexible working conditions
Life and accident insurance
Health insurance at a competitive price
Investment in your learning and development
Gym membership discounts
If you have read this far, what are you waiting for to apply? We want to know more about you!
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.